A. In order to reduce the errors, please submit the complete project files, and avoid to use A-D disk drive for the path.
B. It is better to place the related font library, material library and other files to the corresponding sub-folder under project directory. For example, the user can put all the textures to folder "Textures" and the fonts to folder "Fonts".
C. When you use "Cycles Render", it is better to set up higher value for " Samples" (more than 512) and check "No Caustics" to avoid the noises.
D. The parameters of the files should be set up in advance before submit rendering tasks. Our platform will be subjected to the values of the files. (Except some projects which can be specify)
1. Analysis failed:
a. Blender is loading from B:\plugins\blender\Blender Foundation\ and the relative Blender version to do the analysis, please check is the version exists whether analysis failed.
b. Please check whether the user used A-D disk drive for the path.
c. Please confirm the size of the files with the user, and whether complete uploading. It is better to suggest the user to upload the whole project directory.
2. Render task failed:
a. Our platform does not support video format at present, so please check whether the format of the output files is video format.
b. Please check whether the user has used the script plugins, if so, the Customer Service will need to arrange TD to configure the script.
3. Incorrect render result:
a. The problems of textures: Please check whether there are special characters with the path or the filenames, or too many subdirectories in the textures path. (When Blender is rendering in CMD, it will not read the textures if the paths of the textures are too long)